The Work

The Man


Knowledge Ontario collaborative software project -
business analysis, requirements gathering, user interviews, survey design, quantitative & qualitative research

During the summer of 2010, I worked with the non-profit organization Knowledge Ontario as part of the U of T iSchool's Information Professional Practicum. My assignment was to deliver a report with detailed recommendations on how to improve the Our Ontario Toolkit Network (OOTN), a virtual collaboration space.

In order to effectively elicit the user needs and determine the business requirements, I designed a thorough survey using the SurveyMonkey tool. To view the results of this survey, click here (PDF). I used ideas from the academic literature on survey design and response rates in the design of this user survey.

Our Ontario

I then conducted telephone interviews with three of the survey responders to supplement my research. I recorded and transcribed these interviews for further analysis. By analyzing the survey results, I created 57 user profiles to more clearly illustrate the data.

Based on this research, I was able to identify 17 functional and non-functional requirements to improve the user experience of the OOTN. I documented these requirements using the Volere requirements specification template.

To view the final 79 page report that I submitted to Knowledge Ontario, please click here (PDF).